Setting up Webmail Autoresponder / Away Message
Webmail - Setting up Autoresponder
Autoresponder can be used to automatically send an email back to the sender of emails you receive.
This is particularly useful for setting up an message when you are away and need to let anyone who sends you an email know, as you can set a date and time for it to start and finish.
Log in to webmail - this is usually at yourdomain.com/webmail
2. Once logged in, in the left side menu, click on ‘Webmail Home'
3. You will be shown a button to ‘Add Autoresponder’
4. You will now be presented with options for setting up the Autoresponder. Here is a breakdown of options:
Tags: These can be used in the body of your message as they are specified here - they do not need to be used and are optional.
Charater Set: This is pre-set for utf-8 which is standard code, unless you are sending in specific code, you leave this as it is.
Interval: As it says, the interval that the same person will receive the auto-response. I.e if the person emails 3 times in a 24 hour period (and this is set to 24 hrs) they will only get the auto-response 1 time, not 3.
From: This can be your name or your email address - it can be different to the email address you are setting this up from, if needed - but we recommend keeping the same to not confuse people who message you.
Subject: As it says, the subject of the email - we recommend making it clear what the email is about - i.e out of office autoreply.
If your message contains HTML Code such as formatted text, links or images, tick the box.
Body: This is the text of your email, just as if you were writing a new one. Here is where you would add your tags as at the top, if you were using them within your text.
Remember that this email will be sent to every email received, so you may want to keep it very generic and polite. The above is an example only.
Start Date: Here you can choose a date to start sending the auto-response by clicking on ‘custom’ - A calendar pop up will appear to choose a date and time.
Stop Date: The same as start, but for when you want the auto-responder to stop sending - such as the day you are back in the office.
5. When you have completed all you need and set dates if required, click the ‘Create/Modify’ button - this will save your auto-responder.
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